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Quality Assurance Specialist

Position Title: Quality Assurance Specialist

The Quality Assurance Specialist is responsible for providing support to the initiatives of the corporate compliance and quality assurance departments at CP Rochester and Happiness House. This includes performing internal audits of the Agency’s programs to insure compliance with Agency Policy and oversight regulations.

Responsibilities include, but are not limited to:

  1. Imparts agency philosophy of “Equal Opportunity, Independence and Realization of Individual Potential” to children, families, program staff and community resources.

2.       Maintains confidentiality of information relating to individuals and their families in accordance with agency policy.

3.       Familiarizes themselves with oversight agency regulations and keep up to date with changes.

4.       Provides new employee training and ongoing staff training.

5.       Completes thorough and objective investigations of compliance issues along with proposed plans of corrective action and maintains incident files.

6.       Completes routine internal audits of programs including chart, billing, and program audits.

7.       Reports identified trends that impact the quality of services provided along with plans of corrective action to the Director of QA and Program VP or Director.

8.       Prepares meeting agenda and materials for the Corporate Compliance Committee, Consumer Services Committee and Health Services Quality Improvement Committees.

9.       Participates in conferences, workshops and in-service training as needed or recommended to enhance job skills and personal growth and development.

10.   Adheres to agency’s policies and procedures as well as department guidelines.

11.   Performs other duties at the discretion of the Director or his/her designee.


Competency Requirements


  1. Ability to deal with confidential situations. 
  2. Must be able to maintain a high level of proficiency and accountability with documentation. Proven ability to meet deadlines is essential.
  3. Excellent interpersonal and customer service skills.
  4. Ethical Standards.
  5. Excellent verbal and written communication skills

Comprehensive benefit plan including but not limited to:

  • Medical / Dental / Vision Insurance
  • 4 Weeks Paid Time Off (PTO)
  • 8 Paid Holidays
  • Matching 403B Retirement Plan
  • Additional Insurance Offerings - Specified Disease Insurance w/ Cancer Rider, Accident Insurance, Identity Theft Protection
  • Employer Paid Health Reimbursement Arrangement (HRA)
  • Employer paid Life Insurance, Short-term and Long-term Disability Insurance
  • Tuition Reimbursement.
Hours of Employment:

This is a full-time position. Days and hours of work are Monday through Friday during business hours. Evening work may be required as job duties demand.

Required Education & Experience:
  1. Associate’s degree in an appropriate area of human services or quality management.
  2. Demonstrated experience/knowledge of the audit process, oversight, and details of regulatory compliance preferred.
  3. Demonstrated excellent oral and written communication skills.
  4. Demonstrated ability to manage confidential information.
  5. Must have demonstrated comfort and poise in working with staff in all positions and departments throughout the agencies.
  6. Proficient in the use of Microsoft Office software (Word, Excel, PowerPoint) and adaptability and aptitude in learning other systems.
  7. Must have demonstrated commitment to performing job duties and tasks at a high level of performance.
Resume to:
Human Resources Generalist
CP Rochester
3399 Winton Road South
Rochester, New York 14623
Fax (585) 334-1646

The agencies are equal opportunity employers.   We do not discriminate against employees or applicants in the hiring, promotion, compensation, placement, termination, layoff, recall, transfer, leaves of absence or any other term or condition of employment on the basis of race, color, religion, sex, sexual orientation, gender identity/expression, national origin, age, disability, genetic information, marital status, amnesty or status as a covered veteran, domestic violence victim status, prior arrest and conviction records or any other protected category in accordance with applicable federal, state and local laws. 

Closing Date: Until Filled
Apply On-line: Click here

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