Corporate Compliance & Quality Assurance
Compliance Program
CP Rochester has established a Corporate Compliance Program to demonstrate our commitment to the highest standards of ethical behavior and practices in all areas of business connected with our agency. This program intends to promote ethical behavior in the workplace and reduce the likelihood of abuse, fraud, unethical conduct, and health care violations. The program emphasizes the agency’s policy and commitment to those we serve and who are associated with our agency, as well as to ensure compliance with Federal and New York State health care laws. The Corporate Compliance Program clearly defines CP Rochester’s focus and expectations regarding quality service delivery, as demonstrated by our Mission, Vision, and Guiding Principles. This program is established for CP Rochester’s board members, employees, vendors, contractors, volunteers, student interns, physicians, independent contractors, and other agents. CP Rochester’s commitment to ethical and legal business practices is essential to the Visions and Missions.
Download Corporate Compliance Program
Compliance Program
CP Rochester has established a Corporate Compliance Program to demonstrate our commitment to the highest standards of ethical behavior and practices in all areas of business connected with our agency. This program intends to promote ethical behavior in the workplace and reduce the likelihood of abuse, fraud, unethical conduct, and health care violations. The program emphasizes the agency’s policy and commitment to those we serve and who are associated with our agency, as well as to ensure compliance with Federal and New York State health care laws. The Corporate Compliance Program clearly defines CP Rochester’s focus and expectations regarding quality service delivery, as demonstrated by our Mission, Vision, and Guiding Principles. This program is established for CP Rochester’s board members, employees, vendors, contractors, volunteers, student interns, physicians, independent contractors, and other agents. CP Rochester’s commitment to ethical and legal business practices is essential to the Visions and Missions.
Download Corporate Compliance Program
Code of Conduct
CP Rochester’s Code of Conduct describes the core values and beliefs of the agency and provides the foundation for all business conduct. The Code of Conduct (also known as Standards of Conduct) is designed as a commitment to uphold the highest standards of ethical behavior and practices in all areas of business connected with CP Rochester. All parties shall comply with all applicable laws and regulations that affect its various programs, and all parties are obligated to observe and follow the Code of Conduct. Should their behavior conflict with this code, CP Rochester will undertake appropriate disciplinary measures.
This Code applies to employees, members of the Board of Directors, volunteers, contractors and other agents of CP Rochester.
Download Code of Conduct
Mandatory Reporting Information
CP Rochester is committed to encouraging all agency employees, Board members, contractors, volunteers and all other agents of the agency to report in good faith actual or potential violations of the law, agency policies and/or the Code of Conduct. CP Rochester is devoted to safeguarding reporters from intimidation or retaliation of any kind for active, good faith participation in the compliance program. Reports may be made by an employee, contractor, Board member, volunteer, service recipient or any other agent confidentially and anonymously in writing, by telephone, in person, or via the Hotline without fear of retaliation.
Download Hotline Information
Notice of Privacy Practices
CP Rochester is committed to protecting your health information. This Notice of Privacy Practices describes how we may use and disclose your protected health information to carry out treatment, payment or health care operations and for other purposes are permitted or required by law.
Preschool Programs: Parents receive a copy of the Notice of Privacy Practices in the intake packet and return the completed acknowledgment of receipt to the preschool.
Download Notice of Privacy Practices
FERPA- Family Educational Rights and Privacy Act
CP Rochester is committed to protecting your children’s education records within the school setting. The annual notice of the Family Educational Rights and Privacy Act (FERPA) is provided to parents upon initial application to the Preschool and annually. Parents must return a completed attestation sheet acknowledging receipt of CP Rochester’s FERPA notice. Parents are always welcome to speak to the Preschool Director/ Privacy Officer or VP of the Children’s Program if questions arise regarding privacy within the school setting.
Download Notice of Family Educational Rights and Privacy Act
Should you require hard copies of these documents please contact or send a written request to:
Privacy Officer
CP Rochester
3399 Winton Rd South
Rochester, NY 14623
(585) 334-6000
Resources for Managing Incidents
In order to provide the highest quality individualized services while upholding the regulations of OPWDD and the NY Justice Center regulations, agency employees will report incidents whenever warranted. CP Rochester’s Incident Management Policy applies to all facilities and programs that are operated, certified, sponsored, or funded by OPWDD that apply to events and situations that are under the auspices of an agency or sponsoring agency which include: HCBS Waiver Services, Day Services, Residential Programs and Article 16 Clinics. The purpose for reporting, documenting, and investigating incidents is to protect individuals who receive services from harm, to ensure that individuals served are free from abuse and neglect, and to enhance their quality of care.
Incident Management Resources
OPWDD Part624 Handbook
OPWDD Learning About Incidents Brochure
Incident Management | Office for People With Developmental Disabilities (ny.gov)
Reporting an Incident | Justice Center for the Protection of People With Special Needs (ny.gov)
For more information or to receive hard copies of these documents or CP Rochester’s Policies and Procedures, please contact or send a written request to:
Corporate Compliance Officer
CP Rochester
3399 Winton Rd South
Rochester, NY 14623
(585) 334-6000